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Online Fostering Information Events - What To Expect

Our free online fostering information events are a great opportunity for you to learn more about fostering from the comfort of your own home. Each event will last approximately 45 minutes to 1 hour and will be hosted on a free virtual learning platform.

We want to make sure that you are able to successfully access the event and make the most out of the virtual experience, so we have created this useful guide to provide useful hints and tips on what to expect on the day.

How do I join the online information event?

To access the Virtual Information Event, you must first register for one of our upcoming events.

On successful registration you will receive a confirmation email and a calendar invite to the event. You will then be added to our event mailing list.

We will email you with confirmation that you have registered for the event and you will receive an email reminder 1 hour before and 10 minutes before the webinar is due to start. You can join the session on either your laptop, mobile or tablet and you won’t need to download any special software to do so.

What software will I need?

The system we will be using to deliver our Fostering Information Events is called Trainer Central. This system requires no third party downloads or installs. It is supported on most browsers, devices and operating systems.

All our Virtual Information Events will be streamed in HD to provide the best quality picture and audio content. To make the most out of the event, as an attendee, you will need the following settings and internet speed:

High speed internet

The minimum download and upload speed to join the event as an attendee without interruption is 2Mbps. If your internet drops, you may lose the picture and/or audio temporarily. When your internet speed improves, simply rejoin the session. If you are accessing it from work, please ensure your network firewall enables access to the required web pages

This will be flagged in the systems check if there is an error. If it is blocked by your firewall, you may need to enable the Trainer Central URL - ( or access the event on your personal device/phone outside your work network.

If you have any issues or questions please contact our support team via email ( or phone (01709 357370). On the day, you can utilise our Live Chat feature to speak to our support team.

What will I see when I join the session?

10 minutes before the session is due to start you will be taken to the our event welcome page and waiting room area. When the session is due to start, you will automatically be taken through to the presentation environment where the session will start.

You will then see a main presentation window, where the speaker will begin presenting and displaying any presentation slides that they may have.

As an attendee, your microphone and camera will automatically be switched off throughout the event. Only speakers or event organisers will be presenting using their webcams or mics.

You will also be able to download any handouts and engage with the live chat features on the right of the screen.

Finally, to leave the event you can simply close your browser window, or at the end of the event you will be directed to the Fostering Rotherham website.

How can I ask questions on the day?

In the event room, there will be a live chat bar where attendees can type questions that will be answered by the presenters.

To ask a question, simply type your question into the text box and click send. Once answered, the question will move to the answered tab and be open for comments and further questions.

As an attendee, you can also use an upvote feature which is useful to select when a question has already been posed by another attendee and you would also like it answered. All answers will be posted back on the Q&A feed.

What do I do if I need help on the day of the event?

On the lead up to the Online Fostering Information Event, please contact our support team via email or telephone if you have any questions or queries:

Email: Telephone: 01709 357370

On the day of the event, our support team will also be attending and monitoring the chat boxes for any technical support queries. We look forward to seeing you there!

Learn more about fostering in Rotherham

If you have any questions about fostering in Rotherham, book a call back with a member of our experienced team at a time that suits you. All our call backs are confidential.


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